Calls

Emergency Call
03:18

LifeLine AI

Transcript

Dispatcher (0:02 - 0:06)
911, what's your emergency?
Caller (0:07 - 0:08)
I need help! My house is on fire! The smoke is getting worse!
Caller (0:09 - 0:15)
Please help me, I think my grandparents are inside and cannot come out.
Dispatcher (0:25 - 0:27)
Don't worry, we have tracked your location. We will send the fire team quickly. In the meantime, try to stay calm and move to a safe area away from the fire.
Caller (0:42 - 0:44)
Please send someone quickly. My grandparents are in danger.
Dispatcher (0:50 - 0:54)
Yes. Help is on the way, ma'am.

Performance Analysis

8/10

Total Score

7/10

Professionalism

8/10

Responsiveness

7/10

Clarity

9/10

Engagement

8/10

Outcome

Emotional State of Caller

  • Distressed and panicked due to the fire.

Nature of Emergency

  • House fire with people trapped inside.

Action Dispatcher Should Take

  • Confirm the exact location of the house.
  • Advise the caller on safety steps while waiting for responders.
  • Assure the caller that help is on the way.

Improvements

  • Include safety tips while waiting for responders.
  • Ask specific details about the location of people trapped inside.

Dispatcher

  • Strengths
    • The dispatcher needs training in clear communication, information gathering, and maintaining composure under pressure.
    • Adherence to established protocols for emergency calls is crucial.
  • Weaknesses
    • Did not provide any directives to save grandparents.
  • Suggestions
    • Question Clarity: Could ask clarifying questions to get a better understanding of the situation.